ph974 Privacy Policy

1. Introduction

ph974 ("ph974," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the ph974 online casino platform at ph974.app (the "Platform"). This Privacy Policy ("Policy") describes how ph974 collects, uses, discloses, stores, and protects your personal information when you access or use the Platform, create an account, make transactions, or otherwise interact with our services.

This Policy is intended to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). By using the ph974 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the ph974 Platform.

2. Data Controller

ph974 is the data controller responsible for your personal information collected through the Platform. As data controller, ph974 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws in the Philippines.

If you have any questions about how ph974 handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3. Data We Collect

ph974 collects the following categories of personal data from users of the Platform:

• Registration Data: Full legal name, date of birth, nationality, residential address, email address, and mobile number provided when you create a ph974 account.
• Identity Verification Data: Government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card), selfie photographs, and proof of address documents collected as part of our Know Your Customer (KYC) verification process.
• Financial Data: Payment method details (GCash account number, Maya account number, bank account details, or debit card information), transaction history, deposit and withdrawal records. ph974 does not store full payment card numbers.
• Account Activity Data: Login history, game play history, betting records, bonus usage, session duration, and account preferences.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and referring URLs collected automatically when you access the Platform.
• Communications Data: Records of your communications with ph974 customer support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, loss limit settings, and any other responsible gaming tool preferences you set on your account.

4. How We Use Your Data

ph974 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your ph974 player account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to ph974's games, features, and services, and to process your deposits and withdrawals in Philippine Peso.
• Legal Compliance: To comply with our obligations under Philippine law, PAGCOR regulations, anti-money laundering (AML) requirements, and other applicable legal and regulatory requirements, including age verification (21+) and KYC obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible Gaming: To administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion, and to identify players who may be at risk of problem gambling.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about ph974 — but only where you have given your consent to receive such communications. You may withdraw your consent at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the ph974 Platform, game offerings, and user experience.

5. Legal Basis for Processing

ph974 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (the ph974 Terms & Conditions), including account management, game access, and payment processing.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including PAGCOR licensing requirements, AML obligations, and age verification requirements.
• Legitimate Interests: Processing is necessary for ph974's legitimate interests in operating a secure, fair, and compliant online casino platform, including fraud prevention and platform security.
• Consent: For marketing communications and certain non-essential cookies, ph974 relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing

ph974 does not sell, rent, or trade your personal data to third parties. ph974 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Game Providers: Licensed third-party game providers whose games are available on the ph974 Platform may receive limited technical data necessary to deliver their games to you.
• Payment Processors: Payment service providers (including GCash, Maya, and banking partners) receive the financial data necessary to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC and identity verification service providers may process your identity documents on ph974's behalf.
• Regulatory Authorities: ph974 may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities when required by law or regulation.
• Law Enforcement: ph974 may disclose personal data to law enforcement agencies when required by a valid legal order or when necessary to prevent or investigate fraud or other criminal activity.
• Service Providers: Third-party service providers who assist ph974 in operating the Platform (such as cloud hosting providers, analytics providers, and customer support tools) may process personal data on ph974's behalf under strict data processing agreements.

All third parties with whom ph974 shares personal data are required to handle such data in accordance with applicable data protection laws and ph974's data protection standards.

7. Cookies & Tracking Technologies

ph974 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Necessary for the Platform to function correctly, including maintaining your login session and remembering your account preferences. These cookies cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the ph974 Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences and settings on the ph974 Platform, such as your preferred language and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and offers from ph974. These cookies are only placed with your consent and can be withdrawn at any time through your browser settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the ph974 Platform. For more information on how to manage cookies, refer to your browser's help documentation.

8. Data Retention

ph974 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your active ph974 account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years following account closure or the completion of the transaction for which they were collected.
• Customer Support Records: Communications with ph974 customer support are retained for up to three (3) years from the date of the interaction.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which your data will be removed from our marketing lists within 30 days.

When personal data is no longer required, ph974 will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

ph974 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph974 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized ph974 personnel can access personal data, on a need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of the Platform.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, report, and address personal data breaches promptly.

While ph974 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph974 will notify you and the National Privacy Commission in accordance with applicable law.

10. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph974:

• Right to be Informed: You have the right to be informed about how ph974 collects and processes your personal data, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data ph974 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ph974 holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph974's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph974 has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact ph974's Data Protection Officer using the contact details in Section 14. ph974 will respond to all data subject requests within 15 business days of receipt.

11. Children's Privacy

The ph974 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gambling. ph974 does not knowingly collect personal data from individuals under the age of 21. If ph974 becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be suspended.

If you are a parent or guardian and believe that your child has provided personal data to ph974, please contact us immediately using the details in Section 14 so that we can take appropriate action.

12. Third-Party Links

The ph974 Platform may contain links to third-party websites or services, such as game provider information pages. ph974 is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the ph974 Platform. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Policy

ph974 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, ph974 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the ph974 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ph974's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the ph974 Platform
• Response Time: ph974 aims to respond to all privacy-related enquiries within 15 business days.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with ph974's response to your data privacy concern.